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About the Certified Public Manager Program
CERTIFIED WHEREAS, Florida government agencies have identified critical needs for management development initiatives and leadership direction; and, WHEREAS, in an era of constrained revenues, management development based on instruction, examinations, and applied projects should be viewed as an integral tool to improve service delivery and productivity to the citizens of Florida; and, WHEREAS, Florida government agencies would benefit more from a valued set of management principles and best practices for the senior management service, select exempt service and supervisor management personnel; and, WHEREAS, the State of Florida's executive, judicial and legislative leadership has placed a priority on the use of management knowledge and skills; and, WHEREAS, the Florida Center for Public Management at The Florida State University has developed and uses a nationally recognized management development curriculum; and, WHEREAS, the Florida Center for Public Management at The Florida State University has a twelve year history with the Certified Public Manager program with over five hundred graduates and over three thousand seeking graduation. NOW, THEREFORE, BE IT RESOLVED that the Governor and Cabinet of the State of Florida do hereby designate the Certified Public Manager Program as a preferred management development program for the State of Florida and thereby actively encourage the participation of state agencies in the development of government managers in order to enhance the quality and productivity of services delivered to the citizens of Florida. Return to the top of this page What is CPM? The Certified Public Manager (CPM) Program is a widely-recognized training and development program for governmental managers and supervisors. The program's primary goal is to develop public sector managers who meet a prescribed set of professional standards. The study of management indicates that certain skills, attitudes, and behaviors characterize successful managers. Modern management, in theory and practice, is a dynamic blend of focus- on-task and focus-on-process. It reflects the relatively new belief that long-term productivity and effectiveness require careful attention to human, fiscal, and technical resources. The CPM program's intent is to guide public managers to incorporate state-of-the-art theory (the academic side) into their management behaviors through practical training (the applied side). The Florida Center For Public Management (FCPM), the National CPM Consortium, and the Florida Society of Certified Public Managers are working to professionalize the practice of public management, in much the same way that other associations organize to professionalize their occupations. The goals of the Florida CPM program are:
Return to the top of this page The CPM program began in Georgia and was subsequently endorsed by other states as a model for training and developing professional public managers. The format and curriculum developed by the University of Georgia and Georgia state government became the prototype as interest in the program expanded to other states. To ensure that the original high standards were maintained, state governments and universities which had adopted the curriculum formed the National CPM Consortium, to monitor and accredit CPM programs. The Consortium has grown to include over 20 states and the federal government. Inquiries have also been made by foreign nations. Of the 20+ states involved in the program, the majority (including Florida) are fully accredited. As the Consortium has increased in size, the accreditation process has evolved to allow considerable diversity in curriculum and program format. The Florida CPM Program was created in 1979 at The Florida State University. The program is administered by the Florida Center for Public Management and enrolls public managers from state, county, and municipal governments as well as special districts and quasi-public organizations throughout Florida. Over 5000 individuals have participated in the CPM program since its creation and over 4000 individuals are currently active. More than 1000 participants have received their Certified Public Management designation, and over 1600 individuals have received their Certificate in Supervisory Management. Return to the top of this page The Florida Center for Public Management does not have an entrance examination or specific eligibility requirements for participation in the Florida Certified Management Program. When considering an individual for the program one should be aware of the participant’s abilities and aptitudes. Successful completion of the CPM courses and coursework requires a high degree of conceptual ability, reading comprehension skills, and written and oral communication skills. Successful completion of the management development courses, reading applications, examinations, and projects comprising the Certified Public Manager Program requires a high degree of conceptual ability, reading comprehension, and written and oral communication capabilities. FCPM does not require testing or other proof of a candidate's educational or ability level prior to admission to the CPM program. Candidates for Certified Public Manager typically will hold a management or management staff position in a Florida governmental organization. A management position is defined as one which requires direction and supervision of more than one other employee. A management staff position is defined as one which, while not requiring direction and supervision of others, directly serves management by providing high-level technical or professional expertise. The Florida Center for Public Management is committed to the principle of equal opportunity and will not discriminate against any individual on the basis of race, color, religion, national origin, sex, age, handicap, disability, or veteran's status in its admissions, program accessibility, or services. Attendance Requirements. Attendance is required and is recorded each day in all CPM training classes. Should a candidate be unable, due to unavoidable circumstances, to complete a level, she/he may make up the days missed at another time. CPM program staff will gladly work with any candidate to identify other times and locations for making up missed course work. Participants must have attended at least one day of classroom training in order to make up missed course work. Course Substitution. It is difficult to meaningfully assess the quality and substance of training or course work completed in other settings. More importantly, the CPM program is highly interactive; the opportunity to explore management problems and solutions with one's colleagues is a critical component of the CPM program which is not provided by individual growth activities. Therefore, no course substitution or exemption through testing is permitted in the CPM program. Outside Requirements FCPM is responsible for providing instructional guidelines for completing the three reading applications and the three applied projects. FCPM is also responsible for providing all test instruments covering the in-class portion of the program. The agency/participant is responsible for purchasing the books for the 3 required readings and all supplies or materials required to complete the applied projects, reading applications, and applied tests. CSM/CPM Requirements At A Glance
Return to the top of this page Curriculum COURSE DESCRIPTIONS The Certified Public Manager Program The following is a brief description of each CPM level. The specific content of each may vary with the needs of the participants. Course content is routinely revised to keep it current. LEVEL I: Management of Individual Performance This four-day management development course is designed to introduce concepts and techniques of modern management as they apply in the governmental setting. Emphasis is placed on goal-setting as essential in developing and maintaining a motivated and productive work climate. The Level I course describes and illustrates modern management attitudes, practices, and techniques and focuses on manager/employee relationships. Topics: Managers as Learners, Personal Styles, Leadership, Delegation, Motivation, Goal-Setting, Performance Feedback, and Coaching and Counseling. LEVEL II: Management of Group Performance Level II is a four-day management development course designed to introduce concepts and techniques involving the development and maintenance of cohesive and productive work groups. It emphasizes the dynamics of manager/work group interaction. Topics: Personal Styles In Groups, Problem-Solving and Decision-Making, Managing of Organizational Conflict, False Consensus, Group Leadership, Group Dynamics, Teams, and Work Process Improvement. LEVEL III: Management of Organizational Performance Level III is a four-day management development course designed to introduce fundamental issues in the relationship between individuals and the organization. It reviews individual and organizational productivity, covers some measurements for productivity, and suggests ways for productivity evaluation. The Governor's Sterling Challenge is also introduced in this level. Topics: Productivity and Public Management, Program Evaluation and Management Review, Organizational Communication, and Project Management. LEVEL IV: Managing Organizational Effectiveness The Level IV four-day management development course provides managers the opportunity to study the management functions of planning, implementing, and evaluating. Topics: Power and Influence in Organizations, Ethics and the Responsible use of Power in the Organization, Integrating the Individual and the Organization, and Organizational Change. LEVEL V: Social Change And Its Impact On Public Management The Level V four-day management development course examines changes in society-at-large and their probable impact on public organizations and managers. It reviews the most successful contemporary management practices, analyzes significant administrative theory, and reviews contemporary research. Topics: Social Change and Impacts on Public Management, Planning and Budgeting in Public Organizations, Organizational Design, and Organizational Dynamics. LEVEL VI: A Systems Focus This four-day management development course focuses on the systems approach to management. Basic concepts of systems theory are introduced and the manager will have hands-on experience with familiar and unfamiliar systems. The manager will examine two applications of the systems approach: behavior modification as a way of looking at individual change and organizational development as a way of looking at organizational change. Topics: The Systems Approach, Systems Analysis and Modeling, and Systems Applications: Behavior Modification and Organizational Development. LEVEL VII: Policy Perspectives Level VII is a four-day management development course presented in seminar format. It examines how policy is made in public organizations, giving special attention to presenting policy arguments and developing the skills of reasoned argument. Managers will have an opportunity to present a policy argument with critique. LEVEL VIII: Contemporary Issues In Public Management Level VIII is a three to four-day management development seminar. Seminars will be presented on contemporary issues affecting public management and government in general. Level VIII is presented for participants who have completed all other program requirements. It is also open to all current participants, regardless of stage of completion of program, and past graduates of our program. Registration for Level VIII includes the closing banquet and public graduation ceremony. Return to the top of this page The Florida Center for Public Management recommends that participants follow the curriculum in the recommended sequence if they intend to complete the CPM program through to certification. The program is designed to build upon the theories and learning experiences of preceding levels and assignments. A chart showing CPM program requirements in the sequence in which they are to be completed appears in the section entitled CSM/CPM Requirements At A Glance. As the sequence in the chart below indicates, the certification track may be viewed as two separate phases: Phase One: THE CERTIFICATE IN SUPERVISORY MANAGEMENT The Florida CPM program awards a Certificate in Supervisory Management (CSM), an interim designation which recognizes partial completion of the CPM program and mastery of fundamental management concepts and techniques. The CSM is awarded to candidates who:
Phase Two: THE CERTIFIED PUBLIC MANAGER DESIGNATION The Certified Public Manager (CPM) certificate is awarded upon the completion of the following requirements:
Return to the top of this page CPM: What is the ideal outcome for the individual? A Reflective Practitioner
A person able to engage in and facilitate organizational learning; willing to take the initiative and find new ways of doing things. A person committed to the development of the work group, teamwork, and teambuilding. A person able to question the assumptions of the larger organization and suggest alternatives for organizational action: e.g., leadership styles, organizational designs. A person centered in self: aware of personal style and at the same time aware of the strengths and styles of others and willing to work to integrate their interests and abilities with organizational purposes. A person committed to their own and to helping with other's personal growth and development. A person committed to improve organizational quality of worklife and insure the organization's impact on the quality of life in our society. A person tolerant of ambiguity, complexity, and uncertainty and as a result capable of anticipating and shaping change in organizations. A person who encourages the involvement of others and continually tries to improve his or her interpersonal communication skills. A person who is primarily motivated by intrinsic rewards; whether they are the nature of the job, achievement, opportunities to show initiative or affiliation with a productive team. A person continuing their lifelong learning, able to anticipate and plan for multiple career paths. A person aware of societal trends and willing to examine the resulting organizational issues: the role of technology in organizations, the increasing diversity of the workforce, the development of professional bureaucracies. Return to the top of this page Continuing Professional Education The Florida State Board of Accountancy authorizes the issuance of CPE credits. Pending the board's approval, the courses in our program qualify for behavioral category CPE credit for Florida CPAs. Written proof of attendance will be supplied upon request. Return to the top of this page The Reubin O’D.Askew School of Public Administration and Policy at The Florida State University will award undergraduate or graduate credit to eligible participants for completion of the Certificate in Supervisory Management and Certified Public Manager requirements. Three credit hours may be earned by completing the CSM and three credit hours may be earned by completing the CPM, for a total of six credit hours for completing the entire program. Those wishing to obtain academic credit must apply to become special students at FSU and pay an additional registration fee of $50 per 3-hour course. You will be registered for academic credit during the term in which you actually request the credit; for example, if you graduate from FCPM in the summer 2006 but wait to request academic credit until the spring term 2007, you will be registered for credit during the spring term 2007. For information on how to apply for academic credit for the FCPM program, please email Academic & Professional Program Services at advising@campus.fsu.edu. * * * * * The preceding narrative describes the requirements, policies, and procedures, as well as the various outcomes possible within the framework of the Certified Public Manager training program, offered in Florida by the Florida Center for Public Management at The Florida State University. The Center's staff are happy to work with state and local governments to tailor a plan within this framework which best addresses their needs and goals in the area of management development training. Return to the top of this page
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Florida Center for Public Management
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