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This level is an introduction to contemporary management, emphasizing leadership style, personal style, and managing individuals. Topics: The Leadership Transformation, Leadership, Delegation, Motivation, Performance Feedback, Goal-Setting, Coaching and Counseling.
This level expands the scope to groups and teams, with an emphasis on developing productive work groups and teams. Topics: What People Bring To Groups, Working In Groups, Conflict in Groups, False Consensus, Problem-Solving and Decision-Making, Team Leadership, and Process Improvement Teams.
The level focuses on improving productivity and quality through measurement, analysis, the Sterling process, communication, information technology and project management. Topics: Productivity and Quality in Public Management, Analysis for Productivity and Quality, Organizational Communication, Emotional Intelligence, Information Technology, the Sterling Challenge, and Project Management.
Participants explore complex organizational issues such as power, ethics, organizational change, and the fit between individual values and organizational climate. Topics: Gaining and Extending Power in the Organization, Ethics and the Responsible use of Power, Integrating the Individual and the Organization, and Organizational Change.
This level focuses on social change and how public managers must adapt to the challenges of the 21st Century. Topics: Social Change and its Impact on Public Management, Strategic Planning and Budgeting, Organizational Design, and Organizational Dynamics.
This is an introduction to the systems approach to management. Students examine two applications of systems theory- behavior modification and organizational development. Topics: The Systems Approach, Systems Analysis and Modeling, and Systems Applications: Behavior Modification and Organizational Development.
This is a seminar that examines how public organizations make policy and the skills of reasoned argument and critique. Participants develop their own policy arguments and rebuttals.
This is the CPM graduation level, held once a year. Guest speakers present seminars on contemporary issues affecting government and management. The final day includes the graduation ceremony and a closing luncheon.