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Study Guides for Level 3 “Management of Organizational Performance”

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Key Points and Review Activities are listed for each module:

Module 1

  1. Productivity is efficiency x effectiveness x quality. It can most easily be measured by a ratio of outputs to inputs. Review the five ways to improve productivity by managing inputs, process, or outputs.
  2. Review the productivity principles outlined in Section 8. Is your agency following these principles? Where could you improve?
  3. How does your unit measure its productivity? How does it measure quality?

Module 2

  1. Ask your inspector general or internal auditing shop for a copy of one of their program evaluations. If they have not done any ask them if they are aware of any program evaluations done in your organization. Get a copy of these and review them.
  2. Review and be familiar with the various agencies in Florida that audit government agencies (Section 2).
  3. Review Section 22 (Barkdoll's A Better Way to Evaluate Type III Evaluations: Consultation and Consensus.) Be familiar with the characteristics of each of the three evaluation types described in this handout. Find an example of each in your organization. Which of the three types have you experienced? Which of the three types is best? Why?
  4. Review the goals and programs of the Florida Sterling Council. What would be the benefits of your organization undergoing the Sterling Challenge, if it hasn't already? What improvements do you think your agency needs to make to compare favorably with other excellent organizations in Florida?

Module 3

  1. Communication is heavily affected by t he assumptions that people make about others, both on an individual level and at an organizational level. Review the insights you gained from the Label Game, and from Robert Rosenthal's work on management expectations. How are you communicating expectat ions to the people you manage?
  2. Review Likert's Organizational Communication audit. What System (1-4) was your agency? What needs to happen to improve your organization's score?
  3. Personal, organizational, environmental, and semantic factors heavil y influence communication. One's role in the organization, for instance, can affect the seriousness with which one takes a memorandum from top management. Review the handouts on the problems and principles of upward, downward, and lateral communication.
  4. Review the discussion on the implications of information technology for managing people. What changes do you think you will need to make as a manager as a result of the information revolution?

Module 4

  1. Review materials from Project Management activity conducted in class.

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